FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can place an order right here on our website. Just add the item to your cart, check out, and choose MMG Payment. After you pay, send your MMG screenshot to us on WhatsApp.

 

2. Do you only accept MMG?

Yes, we currently accept MMG as our main payment method. It’s trusted and secure for our local customers.

 

3.  How long does delivery take?

Your item will be available for pick-up usually within 1 to 2 business days after your item arrives in Guyana, depending on your location.

 

4. Can I track my order?

We’ll contact you once your order is ready for delivery. You can also message us anytime for updates.

 

5. Do you offer refunds or exchanges?

Refunds and exchanges are only available if an item arrives damaged or incorrect. Please contact us within 24 hours of receiving your order.

 

6. Is Stepharo a trusted store?

Yes! We’re a local online business in Guyana, and we use MMG for safe payments. We also post regular updates on Facebook and WhatsApp to show deliveries.